TERMS & CONDITIONS
Welcome to the Fit For Service community!
User Account Creation
To use certain features of the Platform, you will need to create a user account (each, a “User Account”) by providing your first and last names, an email address, a password, your date of birth and other information that we may require from time to time. Please provide accurate and current information when creating your User Account. You can also create a User Account by using your Facebook credentials.
FIT FOR SERVICE may, at its sole discretion:
limit the number of User Accounts that you may create or maintain;
stipulate additional conditions and requirements for the opening or maintaining of User Accounts; and/or
refuse to create a User Account for you.
By using the User Account, you will be responsible for maintaining the security of your User Account access credentials, for all activities that occur under the User Account and any other actions in relation to the User Account (with or without your permission). FIT FOR SERVICE is not responsible for any loss or activity that results from the unauthorized use of your User Account due to your failure to secure your access credentials.
You should not share the access credentials of your User Account (including passwords) with any other person or allow any other person to access your User Account. You must immediately notify the FIT FOR SERVICE team in writing at firstname.lastname@example.org of any unauthorized use of your User Account or any other breaches of security.
Suspension and termination
FIT FOR SERVICE will have the right to suspend access to your User Account, or to terminate your User Account, at any time and for any reason (including where you are in breach of any of the provisions in this Term of Use), subject to Applicable Laws.
You can choose to subscribe to the Platform either on a monthly, or annual basis, or for such other periods that FIT FOR SERVICE may offer from time to time, and the applicable fees are set forth on the FIT FOR SERVICE webpage (fitforservicefitness.com).
Eligibility for any promotions or discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription. You are responsible for reading and understanding the specific terms and conditions applicable to any promotions or discounts.
FIT FOR SERVICE reserves the right to revise and update the applicable fees for subscriptions (including the fees set out on the relevant app stores where you subscribe to the Platform), and the different subscription packages available, at any time at its sole discretion. Any such revision or updates to the fees will apply prospectively to any subscription entered into following the effective date of the fee revision or update.
We may provide a free trial subscription for a fixed period of time, as determined by FIT FOR SERVICE in its sole discretion. Unless otherwise stated by FIT FOR SERVICE in respect of specific promotions, free trials are only available to new FIT FOR SERVICE users, and FIT FOR SERVICE reserves the right to cancel any trial subscription immediately if we become aware that the subscriber has already had a trial subscription on a different User Account or using a different email address. Furthermore, any attempts to register for a further free trial on the same User Account or using the same email address may result in you being charged for the applicable subscription fees.
After the trial, your subscription will renew automatically at the full subscription price unless you cancel your subscription before the end of the trial. To cancel your subscription during the trial, please refer to the instructions set out below under “Automatic renewal of subscription”.
You can pay the fees for your subscription or program on the FIT FOR SERVICE website through a credit card including American Express or MasterCard.
The price of your subscription, as well as the currency in which your subscription is payable, will be specified during the order process, and may vary depending on your country of residence (as determined by the IP address of your device used to access the Platform).
When you purchase a subscription or program, you must provide us with complete and accurate payment information. By submitting payment details, you represent that you are entitled to purchase a subscription using those payment details. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend your access to your subscription. FIT FOR SERVICE reserves the right to contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties if there is suspicious activity.
In addition to the subscription fee you are charged, certain banks and credit card issuers may charge a foreign transaction fee on transactions which take place abroad or in a foreign currency. You are responsible for paying any such fees.
Cancellation and refund of program fees
Where you have purchased the program, the cancellation and refund of program fees will be governed by the applicable terms and conditions set by FIT FOR SERVICE.
Where you have subscribed for the Platform through our website, you may change your mind and receive a full refund of the amount you have paid for the subscription within seven (7) days starting from the day you subscribed to the Platform through our website (the “Cooling-off Period”):
if you sign up for a free trial, you agree that the Cooling-off Period for the paid subscription that you are receiving the free trial in connection with ends seven (7) days after you start the free trial – if you use the Platform during the free trial and don’t cancel the paid subscription before the free trial ends, you lose your right of withdrawal; and
if you purchase a subscription, you agree that the Cooling-off Period is available for seven (7) days after you have paid for the subscription, but the Cooling-off Period expires once you use the Platform during that period.
Following expiry of the Cooling-off Period, subscriptions and programs are non-refundable and there is no right to refunds or credits unless required by Applicable Laws. Although you may notify us of your intention to cancel your subscription at any time, such notice will only take effect at the end of your then current subscription period, and you will not receive a refund.
USE OF THE PLATFORM
By using the Platform, you confirm that you will not use the Platform for any of the following:
Unlawful Activity – any activity that:
- involves proceeds from any illegal or unlawful activity;
- publishes, distributes or disseminates any illegal or unlawful material or information; or
- otherwise violates, or could possibly violate, any civil and common laws, statutes, subordinate legislation, treaties, regulations, directives, decisions, by-laws, ordinances, circulars, codes, orders, notices, demands, decrees, injunctions, resolutions and judgments of any government, quasi-government, statutory, administrative or regulatory body, court, agency or association by which FIT FOR SERVICE or the User are bound in any jurisdiction applicable to the access and use of the Platform (“Applicable Laws”).
Unauthorized Use – any activity that:
- interferes with, disrupts, negatively affects or inhibits other Users from accessing or fully enjoying the Platform;
- introduces to the Platform any malware, virus, trojan horse, worms, logic bombs or any other programme that would otherwise result in any technical glitch, malfunction, failure, delay, default or security breach;
- attempts to gain unauthorized access, whether through password mining or otherwise, to other User Accounts, computing systems or networks connected to the Trading Platform;
- undermines the security or integrity of the computing systems or networks on which the Platform is hosted;
- attempts to modify, copy, reproduce, reverse engineer or decompile the Platform or the computer programs used to deliver the Platform;
- uses the User Account information of another person to access or use the Platform; or
- transfers access or rights to your User Account to a third party.
Abusive Acts – any act that:
- defames, abuses, extorts, harasses, stalks, threatens or otherwise violates or infringes the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of any other person;
- incites, threatens, facilitates, promotes, or encourages hate, racial intolerance or violent acts towards any other person; or
- harvests or otherwise collects information from the Platform about other Users including addresses, phone numbers, email addresses and credit card details.
Fraud – any act that:
- attempts to defraud FIT FOR SERVICE or any other person; or
- provides false, inaccurate or misleading information to FIT FOR SERVICE.
- Contributed Content
You are solely responsible for all content or materials that you submit or otherwise upload to or through the Platform or to us (including any information contributed by you in respect of any blog, chatroom, and any comments, feedback or ideas that you send to FIT FOR SERVICE ) (“Contributed Content”) and expressly agree not to submit or upload any Contributed Content which:
advertises or promotes any services or brands (with respect to you or any third party);
contains material that is defamatory, discriminatory, obscene, indecent, abusive, racist, offensive, harassing, violent, hateful, inflammatory or is otherwise objectionable or illegal;
you know not to be true and honest, or which spreads false or misleading statements;
you do not have the right to submit or upload, including where the content may infringe any Intellectual Property Rights of any party;
impersonates any person or entity or otherwise associates, infers or misrepresents the User’s affiliation with a person or entity;
contains the personal details or confidential information of any third party unless that third party has expressly consented to such use and disclosure;
contains, or links to, viruses, corrupted data or other harmful, disruptive or destructive files;
constitutes unsolicited promotions, campaigning, advertising or solicitations, or other types of content which constitute “spam”;
may expose FIT FOR SERVICE or other Users to any harm or liability of any kind; or
is contrary to any Applicable Laws.
FIT FOR SERVICE has the right, but not the obligation, to monitor all conduct and content submitted to or through the Platform, and may in its sole discretion:
- suspend or discontinue your opportunity to submit, post or upload content to the Platform
You acknowledge and agree that some of your Contributed Content might continue to be publicly available on the Platform after your User Account is closed or otherwise terminated, subject to your right to have your Contributed Content removed upon request in accordance with Applicable Laws.
AVAILABILITY OF SERVICES, SECURITY
- FIT FOR SERVICE shall make reasonable efforts to ensure that the Platform is available to you. However, access to the Platform may be disrupted from time to time due to necessary maintenance, technical issues, network and system overloads or events outside of FIT FOR SERVICE ’s control. FIT FOR SERVICE will use commercially reasonable efforts to avoid downtime of the Platform, but assumes no liability if the Platform or any part thereof is unavailable at any time or for any period.
- You acknowledge and agree that you are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for antivirus protection and accuracy of data input and output, and for maintaining a means external to the Platform for any reconstruction of any lost data.
- You acknowledge and agree that FIT FOR SERVICE shall not have any liability or be responsible in any way for: (a) your use of the internet to connect to the Platform or any technical problems, system failures or security breaches; (b) the hardware that you use to access the Platform (including in respect of viruses and malicious software, and any inappropriate material) and the integrity and proper storage of any of your data associated with the Platform that is stored on your own hardware; or (c) any fees you may incur in order to connect to the internet for the purpose of using or accessing the Platform.
- You must immediately notify the FIT FOR SERVICE team in the event that you become aware of any part of the Platform malfunctioning or if you otherwise experience any material malfunction or other connectivity problem that adversely affects your access to or use of the Platform.
- Users may also be required to download and install updates to the FIT FOR SERVICE App so as to maintain access to the Platform and its services. A User’s failure to do so might lead to certain services offered on the Platform becoming temporarily inaccessible to the User until such update has been downloaded and installed.
INTELLECTUAL PROPERTY, USE LICENCE
FIT FOR SERVICE ’s ownership of the Platform
All of the patents, trademarks, logos, trade names, rights in domain names, copyrights, moral rights, design rights, database rights, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether or not patentable) and other similar intellectual property rights (whether registered or not)) and applications for such rights as may exist anywhere in the world (collectively, “Intellectual Property Rights”) in the Platform and the material published on and through it (except the Contributed Content) are owned by FIT FOR SERVICE, its licensors and other providers of such material and are protected by Applicable Laws. You may not engage in any activity on or through the Platform, including transmitting or using Contributed Content, that infringes or otherwise makes unauthorized use of another party’s Intellectual Property Rights.
User’s licence to use Platform.
you are granted a limited, personal, non-transferable, non-sublicensable and revocable license to access and use the Platform (or any part of it or its contents) for your own personal use and may not copy, reproduce, republish, upload, re-post, modify, transmit, distribute or otherwise use the Platform (or any part of it or its content) in any way for non-personal, public or commercial use without prior written consent from FIT FOR SERVICE
you may not remove or modify any copyright, trademark or other proprietary notices that have been placed in any part of the Platform; and
you may not use any data mining, robots or similar data-gathering or extraction methods.
FIT FOR SERVICE reserves the right to monitor your use of the Platform and to alter or revoke your license or your access to the Platform at any time and for any reason. Your license shall terminate upon the expiry or termination of your User Account.
By posting or otherwise providing Contributed Content, you grant FIT FOR SERVICE a non‐exclusive, royalty‐free, transferable, sub-licensable, irrevocable, perpetual worldwide licence and right to use (including commercial use), distribute, reproduce, display and otherwise make available such Contributed Content on and through the Platform (and across different media for any purpose) and you waive (and to the extent that you cannot so waive agree irrevocably not to assert) any and all moral rights to which you may be entitled anywhere in the world in respect of such Contributed Content.
You represent and warrant that you own and control all of the rights to the Contributed Content, and have the lawful right to post or otherwise provide such Contributed Content on and through the Platform and otherwise provide FIT FOR SERVICE with such Contributed Content.
THIRD PARTY SERVICES AND CONTENT
In using the Platform, you may view content provided by third parties, including links to web pages and services of such parties (“Third Party Content”). Unless expressly stated otherwise, FIT FOR SERVICE does not control, endorse or adopt any Third Party Content and has no responsibility for Third Party Content including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable in your jurisdiction.
Your dealings or correspondence with such third parties are solely between you and the third party. FIT FOR SERVICE is not responsible or liable for any loss or damage of any sort incurred as a result of any such dealings, and you understand that your use of Third Party Content, and your interactions with third parties, is at your own risk.
If you access the Platform through or using any services or software provided by third parties, you acknowledge and agree that FIT FOR SERVICE is not responsible or liable for any loss or damage of any kind incurred as a result of your use of such third party services or software.
LIMITATIONS OF LIABILITY, DISCLAIMER, INDEMNITY
Limitation of Liability
Subject to the foregoing, to the maximum extent permitted by Applicable Laws:
in no event shall FIT FOR SERVICE, its affiliates and its and their respective shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers and contractors (collectively, “Associated Parties”) be liable for any:
indirect or consequential loss; or
loss of profit, business opportunity, anticipated savings, revenue or goodwill,
To the maximum extent permitted under Applicable Laws, the Platform and any product, service or other item provided by or on behalf of FIT FOR SERVICE are provided on an “as is” and “as available” basis and FIT FOR SERVICE expressly disclaims, and you waive, any and all other warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title or non-infringement or warranties arising from course of performance, course of dealing or usage in trade. Without limiting the foregoing, FIT FOR SERVICE does not represent or warrant that the Platform is accurate, complete, reliable, current or error-free, or free of viruses or other harmful components.
The features on the Platform that promote physical activity, nutrition or general wellness are for your informational purposes only and are not intended as medical advice or services, or for diagnostic or treatment purposes. Before engaging in any physical activity or making any changes to your diet or lifestyle, we suggest seeking advice from your relevant health care professional. Never disregard any advice from a health care professional because of something that you have read on the Platform. To the maximum extent permitted under Applicable Laws, FIT FOR SERVICE is not responsible or liable for any loss or damage of any sort incurred that result from your use of, or inability to use, the features of the Platform.
To the maximum extent permitted by Applicable Laws, you agree to indemnify and hold harmless immediately upon demand FIT FOR SERVICE and the Associated Parties from any claim, demand, lawsuit, action, proceeding, investigation, liability, damage, loss, cost or expense including reasonable attorneys’ fees, in any way arising out of, in relation to or in connection with directly or indirectly:
your use of, or conduct in connection with, the Platform;
the Contributed Content you provide; or
your violation of any Applicable Laws or the rights of any other person or entity.
You will provide FIT FOR SERVICE and the Associated Parties with any assistance that FIT FOR SERVICE and the Associated Parties reasonably requests in defending any such action or proceeding.
COMPLAINTS, GOVERNING LAW AND DISPUTE RESOLUTION
- If you have any questions, feedback or complaints, please contact the FIT FOR SERVICE team at the following email address: email@example.com
FORCE MAJEURE EVENT
A “Force Majeure Event” means any event beyond FIT FOR SERVICE ’s reasonable control, including flood, extraordinary weather conditions or earthquake, or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, or equipment or software malfunction.
No waiver of any provision hereof shall be valid unless in writing and signed by the parties. Any failure to enforce any right or remedy hereunder shall not operate as a waiver of the right to enforce such right or remedy in the future or of any other right or remedy.
Relationship of the parties
Third party rights
PLACING ORDERS ON THE PLATFORM
By placing an order on the Platform, you confirm that you are of legal age in your country or you have consent from your parent or guardian, you have full power, capacity and authority to agree to the Terms of Service and have not been previously suspended or removed from using the Platform.
Placing an order
FIT FOR SERVICE ’s right to reject your order or cancel a Contract
FIT FOR SERVICE expressly reserves the right to reject your order for any reason, in its sole discretion. Where your order has been rejected, you will not be charged for that order. FIT FOR SERVICE also expressly reserves the right to cancel a Contract for the following reasons, without being liable for any damage or costs other than the repayment of the amount received from you in relation to the cancelled Contract:
you do not meet our eligibility requirements, as set out in Clause 1.1;
the ordered products are unavailable (including where they are not in stock);
the billing, shipping or email address information that you have provided is not correct or cannot be verified;
based on our internal checks, your order is identified as an unusual order or an order that might be fraudulent;
the price that was displayed on the Platform for the relevant product was incorrect / erroneous; or
a Force Majeure Event has occurred (please refer to Clause 10.1).
FIT FOR SERVICE may run some checks on any orders that you place on the Platform, including verification of the delivery address and the payment details that you have provided. FIT FOR SERVICE may also carry out checks for security reasons and to identify fraud. FIT FOR SERVICE reserves the right to contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties if there is suspicious activity.
No purchase for resale
The digital products (e.g. training videos) that are available on the Platform are intended solely for direct sale to end consumers, and therefore the purchase of such digital products for resale (i.e. purchase with the intention for reselling the products to other consumers, business or third parties) is strictly prohibited. FIT FOR SERVICE reserves the right to take any action to prevent resale of digital products, including restricting sales to you and cancelling any orders made by you.
PRICES AND PAYMENT
Prices and currency
The prices of products in an order will be at the prevailing prices displayed on the Platform when you check out. You will be able to verify the total price of your order prior to placing the order – this total price will include the price of all products as well as applicable shipping costs and taxes.
While prices for products may change over time on the Platform, these changes will not affect any orders that we have confirmed via an Email Confirmation.
While all payments made on the Platform for products that you order will be charged in United States Dollars (USD) and the invoice that you receive from FIT FOR SERVICE will be denominated in USD, you can choose to view the prices of products in your local currency on the Platform. This conversion into your local currency is only for reference and may not always reflect the prevailing market currency conversion rate. Where the credit card that you use to pay for your order is denominated in a currency other than USD, you may be charged administrative and/or currency conversion fees by the applicable bank or service provider – you acknowledge and agree that you will be responsible for any such fees and that the prices listed on the Platform excludes such fees.
Payment methods and processing
You will only be able to make payment for your orders using the methods set out on the order checkout page on the Platform – these methods include credit cards. Please do not attempt to use any other payment methods as you may risk the loss of any payments made – FIT FOR SERVICE will not be responsible or liable for any such losses.
Upon submitting your order on the FIT FOR SERVICE webpage, the credit card (as applicable) that you selected will be charged for the amount of the order (including the applicable shipping charges and taxes).
FIT FOR SERVICE will retain the title in any products that you have ordered until full payment of the total price (including applicable shipping costs and taxes).
SHIPPING AND DELIVERY
FIT FOR SERVICE will happily ship your orders for products within Canada, the United States and to certain locations around the world.
RETURNS AND CANCELLATIONS
Cancellation of orders before shipment
Prior to an order being shipped by us, you may be able to cancel that order and receive a full refund of the purchase price and the shipping costs. However, we begin processing orders placed through the Platform promptly, and therefore, if you wish to cancel an order, please notify us as soon as possible at the following email address: firstname.lastname@example.org
Returning orders after shipment
In exercising your right to withdraw, you must return the products to us without undue delay (and at your own cost) and no later than thirty (30) calendar days after you have first informed us of your desire to return the product. Upon our receipt of the returned products, we will refund the purchase price and the original shipping costs through the payment method that you used in placing the order. Alternatively, you can opt for the refund to be by way of a gift card of an equivalent value from FIT FOR SERVICE.
Please ensure that the returned products are complete (e.g. all original packaging, accessories and/or documentation must be intact) and not used in any way. If you do not do this and this results in a reduction in the value of the product, we can hold you liable for such diminished value.
FORCE MAJEURE EVENT
Where a Force Majeure Event takes place and you no longer wish to receive the products you have ordered under a Contract, you may cancel the relevant Contract and receive a full refund of the purchase price and the shipping costs for the affected products.
FIT FOR SERVICE COMMUNITY GUIDELINES ADDENDUM
Our Community is a dedicated place for members to share their experiences, motivate, encourage fellow others along their health and fitness journey. This is core component of the FIT FOR SERVICE program and we value each and every member!
We encourage every member to participate in the private Facebook group and find that it is extremely helpful in staying on track, motivated and accountable! We ask that you are respectful in all your posts and supportive of one another!
- Always be polite and respectful towards others
- Profanity is discouraged
- No bullying/harassment or malicious comments
- Don’t post anything illegal, offensive or NSFW (e.g. inappropriate photos, illegal supplements, etc)
- Don’t post pro-anorexia/suicide/self-harm related content
- Don’t post links to other sites that violate the FIT FOR SERVICE guidelines
- Spam, commercial advertising and self-promotion will not be tolerated
- Use your discretion when posting personal information about yourself– do not post anything that you wouldn’t be happy sharing publicly online; this is not a private community, and this information can be accessed by anyone at any time – see the section ‘Sharing information in the FIT FOR SERVICE members’ below for further details
If you find a post that you feel violates these guidelines, please flag it by sending an email to email@example.com
Sharing information in the FIT FOR SERVICE community
The FIT FOR SERVICE team is a public forum designed for users who join our FIT FOR SERVICE Community, which means that anything you post is public information (including your username) and can be seen by anyone who is a part of the FIT FOR SERVICE Community.
Always remember that when you share content, other people can screenshot or reshare that content.
- If you do choose to share information which can be linked to you, be careful about what you post.
- Do not share personal information about other people or content that you do not have the right to share.
- We have no responsibility over the information that you choose to post.
- Remember that if you choose to use your real name for your team username, then your posts can be linked back to you personally.
- If you choose to link your Instagram name to your team account, then it will be possible for people to find your Instagram page via team and link your posts back to you personally.
Section 1.1 (Eligibility) is replaced with the following:
By accessing or using the Platform, you confirm that:
you are of legal age in your country and not under 16 years old, or you have consent from your parent or guardian. In the case where you are resident in a province or jurisdiction where the legal age is 18 or 19 years old, you confirm that you are 18 or 19 years old or older (as applicable), or you have consent from your parent or guardian; and
UNITED STATES OF AMERICA
Section 1.1 (Eligibility) is replaced with the following:
By accessing or using the Platform, you confirm that:
you are of legal age in your country and not under 16 years old, or you have consent from your parent or guardian. In the case where you are resident in a state or jurisdiction where the legal age is 18 years old, you confirm that you are 18 years old or older, or you have consent from your parent or guardian; and